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Providing daily care for over 150,000 patients.

Providing daily care for over 150,000 patients.

More than 30% reduction in hospital reception waiting time and financial savings through the digital menu service — the app as a hub for patient engagement and relationship building.

More than 30% reduction in hospital reception waiting time and financial savings through the digital menu service — the app as a hub for patient engagement and relationship building.

Client

Hospital Sírio-Libanês

Year

2024

Timeframe

12 Months

Client

Hospital Sírio-Libanês

Year

2024

Timeframe

12 Months

Client

Hospital Sírio-Libanês

Year

2024

Timeframe

12 Months

The Sirio-Libanês hospital

The Sirio-Libanês hospital

The Sirio-Libanês hospital

Brazilian philanthropic hospital complex headquartered in São Paulo, with operations in Brasília. It is considered one of the most important medical centers in Latin America and a reference in high-complexity treatments, serving around 120,000 patients per year.

Problem

Problem

Problem

Manual processes resulted in expenses with paper and staff hours, as well as an experience that was far from the quality and convenience of the hospital’s services.

Soluction

Soluction

Soluction

An app for Sírio-Libanês patients that serves as a trusted companion — always there for everyone, in a truly “Sírio” way: caring for each person today while preparing them for a tomorrow full of life.

Mission

Mission

Mission

Empowerpeopletotakechargeoftheirownhealth.

Empowerpeopletotakechargeoftheirownhealth.

Empowerpeopletotakechargeoftheirownhealth.

Design Principles

Design Principles

A place that welcomes, a bridge that nurtures relationships.

A place that welcomes, a bridge that nurtures relationships.

A place that welcomes, a bridge that nurtures relationships.

With these principles, we created a central hub of intelligent services that supports the entire patient journey – before, during, and after every interaction with the Sírio-Libanês Hospital.

Early Check-in

Early Check-in

30% improvement in waiting time before hospital service.

30% improvement in waiting time before hospital service.

30% improvement in waiting time before hospital service.

Now, from the comfort of their homes, patients can access their medical records, monitor the queue in real time, and complete their registration before arriving at the unit. This convenience and precision of information have reduced time and staff burden at reception, benefiting over 600 monthly appointments.

Digital Menu

Digital Menu

Hospitalized patients can choose meals designed directly by nutritionists.

Hospitalized patients can choose meals designed directly by nutritionists.

Hospitalized patients can choose meals designed directly by nutritionists.

As soon as a patient is admitted and becomes eligible for hospital meals, their app displays an exclusive area to manage their nutrition – making it easy to place orders or make changes, significantly reducing paper usage and meal adjustment costs.

Population Health

Population Health

Sírio’s integrated and continuous health platform.

Sírio’s integrated and continuous health platform.

Sírio’s integrated and continuous health platform.

In just about three months, we brought to life a platform that, in partnership with major companies, manages over 500,000 lives — whether in digital or hybrid care models. A new way to access all health benefits in a single app.

Services

Services

Services

Throughout the entire period I directly contributed to this project, I served as Design Lead — representing a squad and bringing visibility to design-related topics across the company. In this project, I was able to explore multiple facets of design.

Throughout the entire period I directly contributed to this project, I served as Design Lead — representing a squad and bringing visibility to design-related topics across the company. In this project, I was able to explore multiple facets of design.

Service design

Service design

Information architecture

Information architecture

Product design

Product design

Ux research

Ux research

Design leader

Design leader

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